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Privacy Policy

Last Updated: November 2025

1. Introduction

accoo grroup is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our real estate transaction support services or visit our website.

By engaging our services or using our website, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and mailing address
  • Transaction Data: Property details, financial information relevant to transactions, and documentation related to our services
  • Usage Data: IP address, browser type, pages visited, and time spent on our website
  • Communication Data: Messages sent through contact forms, emails, and recorded phone conversations (with notice)

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: To provide vendor coordination, offer strategy development, and documentation quality control services
  • Communication: To respond to inquiries, provide updates, and maintain client relationships
  • Legal Compliance: To meet Swiss regulatory requirements for real estate transactions and data protection
  • Business Operations: To improve our services, analyze usage patterns, and maintain records

4. Legal Basis for Processing

We process your data based on:

  • Consent: When you voluntarily provide information through forms or communications
  • Contract: To fulfill our obligations in providing requested services
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: To comply with Swiss federal and cantonal regulations

5. Data Retention

We retain your data for the following periods:

  • Transaction Records: 5 years from transaction completion
  • Contact Form Submissions: 3 years from last contact
  • Financial Records: 7 years as required by Swiss law
  • Marketing Data: Until consent is withdrawn

6. Data Sharing

We share your data only as necessary:

  • Service Providers: Vendors in our network who perform services for your transaction
  • Legal Requirements: When required by Swiss authorities or legal proceedings
  • Transaction Parties: Other parties directly involved in your real estate transaction

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate security measures:

  • Encrypted data storage and transmission
  • Access controls limiting data availability to authorized personnel
  • Regular security audits and updates
  • Secure backup systems
  • Employee training on data protection

8. Your Rights

Under Swiss data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Revoke previously given consent at any time

To exercise these rights, contact us at +41 31 548 73 26 or via our contact form.

9. Cookies and Tracking

Our website uses cookies to:

  • Maintain website functionality
  • Remember your preferences
  • Analyze website usage

You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries or to exercise your rights:

  • accoo grroup
  • Helvetiaplatz 5
  • 3005 Bern, Switzerland
  • Phone: +41 31 548 73 26

13. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).